Privacy Policy
Mainbridge Software Pty Ltd · ABN 81 127 633 881 · Effective 6 June 2026
Mainbridge Software Pty Ltd is committed to protecting your personal information. This policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
01
Personal information we collect
We collect personal information that is reasonably necessary to provide our software products and services. This may include:
- Contact details: your name, email address, and phone number
- Account credentials: your login identifier and encrypted password
- Usage and technical data: IP address, device type, operating system, browser, and activity logs
- Communications: messages you send through our contact form or support channels
- Payment information: billing name and address (payment card details are processed directly by our payment provider and are not stored by Mainbridge)
We do not collect sensitive information as defined under the Privacy Act unless specifically required and with your explicit consent.
02
How we collect your information
We collect personal information in the following ways:
- Directly from you when you register an account, use our products, make an enquiry, or contact us
- Automatically through cookies and similar technologies when you visit our website
- From third-party service providers involved in delivering our services (for example, email delivery or analytics)
03
Why we collect your information
We collect and use personal information to:
- Create and manage your account
- Deliver and support our software products
- Send service notifications, transactional emails, and account-related communications
- Process payments and manage billing
- Respond to enquiries and provide customer support
- Improve our products and services
- Meet legal and regulatory obligations
04
Disclosure to third parties
We do not sell your personal information. We may disclose your information to:
- Email service providers who send transactional and notification emails on our behalf
- Payment processors who handle billing and payment transactions
- Cloud infrastructure providers who host and operate our services
- Professional advisers including lawyers, accountants, and auditors where required
- Law enforcement or regulatory bodies where we are required to do so by applicable law
05
Overseas disclosure
Some of our service providers are located or store data outside Australia. For example, cloud infrastructure and email delivery services may operate in the United States or other jurisdictions. Where personal information is disclosed overseas, we take reasonable steps to ensure recipients handle it consistently with the Australian Privacy Principles.
06
Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include encryption of data in transit and at rest, access controls, and periodic security reviews. If you believe your account has been compromised, contact us immediately.
07
Data retention
We retain personal information for as long as it is needed to deliver our services, comply with legal obligations, and resolve disputes. When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.
08
Cookies
Our website uses cookies and similar technologies to support functionality, analyse usage, and improve user experience. You can manage cookie preferences through your browser settings; however, disabling cookies may affect some features of our services.
09
Access and correction
You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, incomplete, or out of date. To make a request, contact us through the contact page. We will respond within a reasonable timeframe in accordance with the APPs.
10
Complaints
If you have a complaint about how we have handled your personal information, please contact us first. We will investigate and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11
Changes to this policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
12
Contact
For privacy enquiries or to exercise your rights under this policy, contact Mainbridge Software Pty Ltd through the contact page.